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Jan
29

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A Warm Welcome to All Ascent Hosting Customers!

On November 23, 2011 Tecnet Solutions acquired the operations of Ascent Hosting, previously operated by Robert Phelan.

Please be assured at the outset that it will be ‘Business As Usual” as far as the operation of your valuable email and website systems are concerned. Your email and website hosting will continue to be provided on the same first class infrastructure and you can expect a continuation of the high levels of reliability and service that you have been accustomed to.

We look forward to working with you to deliver positive and valuable services for your businesses!

Please update your records with our contact details and note our processes for assisting you with any support queries that you may have:

If you require any technical assistance please follow these procedures:

  1. Check the Ascent Hosting Self Help FAQ Page
  2. Log a Help Desk Ticket using your personalised Help Desk Customer Portal HERE (you will receive a separate email containing your logon details)
  3. If you require telephone assistance please contact in the first instance our Help Desk on 1300 510 117 (M-F 9.00-5.00)
  4. For URGENT out of hours matters please contact Michael Benstead directly on mobile 0422 144 906
  5. You can also email us on helpdesk@tecnetsolutions.com.au

For any issues or questions relating to your website content, site changes etc please continue to contact Robert Phelan from Flip Interactive via mail@flipinteractive.com

Once again, Welcome and please do not hesitate to contact us for any assistance.

The Tecnet Solutions Team

Office and Help Desk: 1300 510 117

Direct Mobile: 0422 144 906
helpdesk@tecnetsolutions.com.au
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